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Pay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world..

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The retail world is undergoing a fundamental transformation. Rapidly evolving technology, globalization, and a saturated marketplace offer consumers instant access to thousands of equally compelling products and services, creating unprecedented levels of expectation. The impact of these changes is so profound that 50 percent of today's retailers and..

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Schwartz Living Market located on East Carson Street in Pittsburgh's Nationally recognized historic South Side neighborhood has brought an exciting and challenging change to what a retail space is all about. Not just a store front space to find healthful and sustainable products and services shopping, the Schwartz Living Market is a new way to look..

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Get Your Network Marketing Business To Soar Like Never Before With These Vital Strategies on Recruiting and Retailing

Are you struggling & lacking solid and proven skills required of you to recruit diamonds into your downline? Are you having troubles with closing your potential prospects for sales? And finally..

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Here is the inside story of how The Home Depot grew from its first few stores in 1979 to become the largest home-improvement retailer in the world today. Breakthrough Retailing chronicles the founding, growth, stagnation, and rebirth of this great American success story. The first half describes how the magic of a Bleeding Orange culture made..

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In The New Rules of Retail, industry gurus Robin Lewis and Michael Dart explained how unprecedented consumer power, enabled by technology and globalization, is revolutionizing retail. They warned that survival in these dynamic times called for a business model based on three distinct competencies: preemptive, perpetual distribution; a neurological..

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In September 2014, a Chinese company that most Americans had never heard of held the largest IPO in history – bigger than Google, Facebook and Twitter combined. Alibaba, now the world's largest e-commerce company, mostly escaped Western notice for over ten years, while building a customer base more than twice the size of Amazon's, and handling the..

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In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans.

To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and..

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The J. L. Hudson Company redefined the way Detroiters shopped and enjoyed leisure time. Many Detroiters share memories of times spent shopping and enjoying spectacular events sponsored by Hudson’s. A solid and lofty icon built by businesspeople who believed in their passion, Hudson’s defined Detroit’s downtown, creating trends and traditions in..

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The Target Story will help you understand and adopt the competitive strategies, workplace culture, and daily business practices that enabled the big box store to become the retail giant it is today.

In an industry that has seen constant disruption over the last two decades, Target has experienced tremendous growth. Establishing a strong..

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Throughout history, fashion has emerged as one of the most powerful driving forces determining the political, economic and social ramifications of the production, distribution and circulation of goods. Indeed fashion, especially in relation to clothing and textiles, shapes the relationship between self and society in unique ways. In this light, the..

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An inspiring and essential book for everyone interested in improving the way they write. - Brian Minards, School of Advertising, Academy of Art University, San Francisco
Writing copy is often assumed to be a natural talent. However, there are simple techniques you can employ to craft strong written content with ease. This revised..

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Scoping the potential debate, Martin Christopher (see panel below for affiliations) pointed out the increasing importance of the customer experience as a key differentiator that goes beyond the classic maxims of marketing and which manifests itself as one of the ways in which we manage supply chains: "In the multi-channel world, the words are Concurrence,..

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In one of the first books to treat retailing as a subject of serious analysis, Retailing and the Public examines the state of one of the most important industries in the country. Retailing gives direct employment to more people than any other trade; it accounts for over half of national income. No other industry affects the public as much as retailing..

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This textbook provides an up-to-date, comprehensive and fully integrated treatment of retailing as a) and industry, b) a force shaping social attitudes and contemporary culture, and c) a force for change in modern townscapes. Unlike other texts which focus on specific topics, this book provides a treatment of retailing which will appeal to geographers,..

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1. Introduction Retailing is the set of business activities that adds value to the products and services sold to consumers for their personal or family use [1]. Internet retailing is the retailing business on the Internet [2]. That is to say, on one side, providers sell products or provide services on their online website; on the other side, consumers..

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This paper aimed at reviewing some retail marketing theories and evaluating its applicability in increasingly narrowing contexts of fashion and fast fashion sectors. Retail marketing theories focus on attracting customers to different store forms and online sales. The retail mix should be the most suitable one to attract maximum customers to enhance..

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In this scientific essay, the three service operations online fashion retailing, retail banking, and management consulting are compared against the background of both Silvestro et al.''s (1992) service classification model and Heskett et al.''s (1994) service profit chain model. At the end, a critical analysis as to whether the classification of the..

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Grand Rapids, Michigan was the center for shopping in western Michigan with department stores, five-and-dimes and more, until the advent of the shopping mall.

For decades, downtown Grand Rapids enjoyed a long run in the limelight as the epicenter of shopping in western Michigan. The vibrant Monroe Avenue corridor included three homegrown..

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Without a doubt, the COVID-19 era has forced the retail sector to rethink the way it conducts business. Customer experience has largely shifted into the digital realm, and questions have emerged about how to best optimize and evolve business operations in light of this change.

Drawing on a host of expert contributors, Precision Retailing..

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If you're taking your first steps into the fast-paced world of retail, then merchandiser, store designer, retailer and educator Dimitri Koumbis is the ideal guide. In An Introduction to Fashion Retailing, he'll walk you through everything from the history of retail design, to the intricacies of consumer behavior, fast fashion and corporate social..

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Whilst there has been much recent scholarly work on retailing during the early modern period, less is known about how people at the time perceived retailing, both as onlookers, artists and commentators, and as participants. Centred on the general theme of perceptions, the authors address this gap in our knowledge by looking at a different aspect of..

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In the German food retail business, the new online channel has not yet come to light, in contrast to other European markets. At first glance, it seems that neither the retailers nor the consumers appear to show a significant interest in e-grocery. The reason for German retailers to neglect possibilities to sell groceries online, however, is based on..

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„Nach Jahrzehnten des Verfalls begann man Anfang der neunziger Jahre, Moskau wieder zu verschönern [ … ]. Bestimmte Geschäfte wurden mit Hilfe ausländischer Partner modernisiert und bekamen ein neues Image. Obwohl sie höhere Preise verlangen, honorieren die Kunden inzwischen das breite Angebot importierter Waren in einer ansprechenden Umgebung,..

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